TRADE ECHO GEAR

Delivery & returns.

Made for your everyday. Here’s what to expect when you order.

For physical merchandise. Digital memberships have a separate refund policy.

Delivery

Trade Echo Gear is made to order. At launch, we ship to supported United States addresses. All prices in USD. Shipping is added separately and confirmed with the delivery address. Products in the same order may be made and shipped separately.

We’ll email tracking when a shipment is ready. If your package is delayed or appears lost, contact chris@tradeecho.com promptly with your order number so we can investigate.

Damaged or incorrect products

If an item arrives damaged, misprinted, defective or different from what you ordered, email chris@tradeecho.com within 30 days of delivery. Include your order number, a short description and clear photos of the item and the issue. Keep the packaging until we confirm what is needed.

We’ll review the issue and arrange an appropriate replacement or refund for a confirmed manufacturing or fulfillment error. Please contact us before returning anything; we’ll provide instructions if a return is needed.

Sizing and change of mind

Please check each product’s size guide before ordering. Because items are made for your order, we do not offer routine returns or exchanges when the correct item was supplied but you prefer a different size, color or style, or change your mind. An incorrectly supplied or mislabeled item is covered by the damaged or incorrect products process above.

Changes and cancellations

For a change or cancellation request, contact chris@tradeecho.com as soon as possible. We’ll check whether the order can still be stopped or changed. Requests are not guaranteed, and changes become limited once production starts. If we confirm a cancellation before production, we’ll also confirm the refund.

Refunds

Approved refunds are returned to the original payment method. We’ll confirm when the refund is submitted; the time it takes to appear depends on your payment provider. A cancellation request is not a refund confirmation.

Member benefits

Eligible paid Trade Echo members receive 15% off eligible merchandise after signing in and verification. No code is needed. The benefit applies to the displayed merchandise price. It does not discount shipping and does not combine with another offer. Guests may shop at the displayed regular prices.