Privacy Policy for Trade Echo

1. Information We Collect

We collect both Personal Data and Non-Personal Data when you use our Services.

1.1 Personal Data

This refers to any information that can be used to identify you as an individual. We may collect the following types of personal data:

• Account Information: Your name, email address, phone number, billing information, and other registration details.
• Transactional Data: Payment details, subscription information, billing address, and records of your transactions with us.
• Technical Data: IP address, browser type, device information, and usage data regarding your interactions with the Site.
• Free MCP access: To prevent abuse of the free plan, when you sign up or connect a free MCP connection we keep a one-way keyed hash of your IP address and of its network range, a general browser type (for example, "Chrome"), and a random device identifier stored in a first-party cookie named te_did for up to 12 months. We do not store the IP address itself for this purpose. The sign-up hashes are saved on your account record whenever you create an account, even if you never use MCP, kept as long as needed to prevent abuse, and not shared with connected apps or advertising partners. These values are used only to limit free connections and detect misuse, and they are not used for advertising.
• Customer Support Information: Communications, requests, and inquiries that you send to us.

1.2 Non-Personal Data

Non-personal data refers to information that cannot be used to identify you individually. This may include:

• Usage Data: Information about how you access and interact with the Site, such as pages visited, time spent, and navigation patterns.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your use of our Site and to improve user experience.

1.3 Subscription Information

We collect and process additional information related to your subscription to our premium services:

• Subscription Details: Information about your chosen subscription plan (Monthly Plan at $199/month, Yearly Plan at $2,199/year, or Lifetime Plan at $3,499 one-time), billing cycle, and subscription status.
• Payment Information: Payment method details, billing address, and payment history processed securely through our payment processors.
• Subscription Preferences: Your preferences for auto-renewal, cancellation requests, and subscription modifications.
• Usage Analytics: Information about your use of premium features, including access to advanced analytics, real-time data feeds, premium alerts, and exclusive community features.
• Feature Access Data: Details about which premium features you access and how frequently you use them to improve our service offerings.

We use this subscription information to:

• Process payments and manage your subscription account
• Provide access to premium features and real-time data
• Send subscription-related communications and billing notifications
• Analyze usage patterns to improve our premium offerings
• Prevent fraud and ensure proper service delivery
• Comply with financial regulations and tax requirements

1.4 Data Retention for Subscriptions

Subscription-related data is retained for the duration of your active subscription plus an additional period as required by law for financial records (typically 7 years). This includes:

• Payment and billing information
• Subscription history and modifications
• Usage data for premium features
• Customer support interactions related to billing

After account cancellation, we may retain certain anonymized data for analytical purposes and to comply with legal obligations.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To Provide and Improve Services: To operate, maintain, and enhance our Services, including providing customer support.
• To Process Payments: To process your payment information for subscription fees and other transactions.
• To Communicate with You: To send you transactional and promotional emails, updates, and notifications related to your account or the Services.
• To Personalize Your Experience: To customize content and services based on your preferences and usage patterns.
• To Comply with Legal Obligations: To comply with legal requirements, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We may share your personal data with the following parties:

3.1 Service Providers

We may share your data with third-party service providers who assist us in operating our business, such as payment processors, email marketing services, and hosting providers. These service providers are bound by contractual obligations to protect your information and may only use it for the purposes outlined by us.

Shop address suggestions

The shop uses Google Maps to suggest US delivery addresses as you type in the street-address field. When suggestions are enabled, the text you type is sent directly to Google, along with technical information such as your IP address. Selecting a suggestion lets us fill in the street, city, state and ZIP code for your review. We do not request your device’s precise location.

You can choose “Enter manually” before typing to turn suggestions off, or edit the address fields yourself at any time. Google processes information under its own Privacy Policy and Google Maps Terms of Service. The delivery address you confirm is used to quote shipping and fulfill your order.

3.2 AI Assistants and Apps You Connect

You can connect third-party AI assistants and apps (for example ChatGPT, Claude, Meta Muse, Cursor, Codex, or Grok) to your Trade Echo account from the Agent Connections page. We only share data with an app you have connected and approved yourself, and only within the permissions you granted:

• Market intelligence: Trade Echo data such as options flow, dealer gamma levels, dark pool prints, market data, news, and filings that the app requests on your behalf.
• Your account data (optional): Only if you check the "My Account" permission, your trade journal statistics, copy trading status, and linked brokerage holdings.
• Trading (optional, paid members, in beta): Only if you turn on Trading for a connection. We store an order record for each preview, order, cancel, and status request, and for each order you confirm or decline in Trade Echo (the order details, the account, the result, and timestamps) to operate and audit the feature. For each trade plan an app creates, we also store the plan details, your approval or decline, the orders placed for it, and its results. We do not store the chat itself.

Connected apps have read-only access. They cannot place trades unless you turn on Trading for that connection, and they cannot move money or change your account. Once an app receives data, its handling of that data is governed by the app provider's own terms and privacy policy (for example Meta for Muse, or OpenAI for ChatGPT), not by this Policy.

For security, usage limits, and support, we keep a record of each connection and of each request an app makes (which tool was used, when, the requesting IP address, and how long it took). We do not store the content of those requests or responses in that record. The Trading order and trade plan records described above are the only exception.

You can revoke any connection at any time on the Agent Connections page. Revoking stops all further access immediately; it does not delete data the app already received, which you can manage with that app's provider.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency, including to meet national security or law enforcement requirements.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business or assets, your personal information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

Our Cookie Policy explains advertising measurement, referral tracking, information shared with advertising partners and your browser’s purchase measurement choices.

We use cookies and other tracking technologies to enhance your experience and gather information about how you use the Site. You may control cookies through your browser settings, but disabling certain cookies may impact your ability to use some features of our Services.

4.1 Types of Cookies We Use:

• Necessary Cookies: Essential for the operation of the Site (e.g., login functionality). This includes te_did, a random device identifier used only to limit free MCP connections and detect misuse (up to 12 months).
• Performance Cookies: Help us analyze the performance and usage of the Site.
• Functionality Cookies: Enable the Site to remember choices you make (e.g., language preferences).
• Targeting/Advertising Cookies: Used to deliver relevant advertising to you based on your activity.

5. Data Security

We take data security seriously and use industry-standard practices to protect your personal data. These measures include encryption, secure servers, and firewalls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After this period, we will securely delete or anonymize your data.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: You have the right to access the personal data we hold about you.
• Correction: You have the right to correct any inaccuracies in your personal data.
• Deletion: You may request the deletion of your personal data, subject to certain exceptions. For example, after an account is deleted we may keep the one-way sign-up hashes described in section 1.1 to prevent repeat abuse of the free plan. They cannot be used to recover your IP address.
• Opt-Out: You can opt-out of receiving promotional emails by clicking the unsubscribe link in any such communication.
• Data Portability: You may request a copy of your personal data in a structured, commonly used format.

To exercise these rights, please contact us using the contact information provided below.

8. International Transfers

If you are accessing our Services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States or other countries that may have different data protection laws than those in your country of residence.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the "Last Updated" date at the top of this Policy. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

TradeEcho Privacy Team

Email: chris@tradeecho.com